TERMS & CONDITIONS

Last updated: September 2, 2026

Welcome to MAVEN + MOON Apothecary. These Terms & Conditions govern your use of the MAVEN + MOON website and your purchase of products through our online store.

By accessing this website, placing an order, or otherwise using our website and services, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use the website or place an order through it.

ABOUT MAVEN + MOON

MAVEN + MOON Apothecary, LLC is an independent small business based in Dallas, Texas, offering handcrafted and thoughtfully sourced goods for home, body, and season.

Throughout these Terms, “MAVEN + MOON,” “we,” “us,” and “our” refer to MAVEN + MOON Apothecary, LLC. “You” and “your” refer to visitors, customers, and other users of this website.

ONLINE STORE TERMS

By placing an order through our website, you represent that you are legally able to enter into a purchase transaction and that the information you provide is accurate and complete.

You may not use our products, website, or services for unlawful purposes or in violation of applicable laws.

We reserve the right to refuse or cancel an order when reasonably necessary, including in cases of suspected fraud, unauthorized activity, pricing or inventory errors, or misuse of our website or services.

PRODUCTS + AVAILABILITY

MAVEN + MOON is a small-batch, independently run business. Many of our products are handcrafted, hand-blended, prepared, or packaged in small quantities rather than maintained in warehouse-level inventory.

Product availability may therefore change without notice, and an item may occasionally become unavailable after an order is submitted.

If we are unable to fulfill an item you purchased, we will contact you and provide an appropriate resolution, which may include a refund for the unavailable item.

We reserve the right to modify, discontinue, limit, or change products or collections at any time.

HANDCRAFTED PRODUCTS + NATURAL VARIATION

Many MAVEN + MOON products are made or prepared in small batches. Minor variations in appearance, color, texture, finish, fragrance, botanical materials, or other characteristics may occur from batch to batch.

Product photography is intended to represent our products as accurately as reasonably possible. However, colors and other visual details may appear differently depending on lighting, photography, screens, devices, and the natural variation of handcrafted materials.

Minor variations that do not affect the intended use of a product are not necessarily considered defects.

PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, ingredients, scent notes, dimensions, photographs, pricing, availability, and other information presented on our website are accurate.

Occasionally, however, information may contain typographical errors, omissions, inaccuracies, or outdated information.

We reserve the right to correct errors, update information, or change product details when necessary.

If an error materially affects an order you have already placed, we will make reasonable efforts to contact you regarding the issue.

PRICING + PAYMENT

Prices are displayed in U.S. dollars unless otherwise indicated.

Prices, promotions, discounts, and product availability may change without notice.

Applicable taxes, shipping charges, and other charges will be displayed during checkout when applicable.

Payment must be successfully authorized before an order can be completed. Payments are processed through third-party payment providers available through our website.

In the event of an obvious pricing or listing error, we reserve the right to correct the error and cancel or modify an affected order. If payment has already been collected for an order we cannot fulfill because of such an error, the applicable amount will be refunded.

PROMOTIONS + DISCOUNT CODES

Promotional offers, sales, and discount codes may be subject to additional terms, expiration dates, product exclusions, minimum purchase requirements, or other restrictions.

Unless otherwise stated, promotions and discount codes cannot be combined and cannot be applied retroactively to previously completed purchases.

We reserve the right to modify or end promotions when reasonably necessary, subject to applicable law.

SHIPPING, RETURNS + ORDER ISSUES

Orders placed through our retail website are subject to our Shipping, Returns + Order Issues Policy, which includes information regarding shipping, cancellations, returns, exchanges, refunds, damaged or incorrect items, missing packages, and address errors.

That policy is incorporated into these Terms & Conditions by reference.

Please review that policy before placing an order.

PRODUCT USE + SAFETY

Please read and follow all directions, warnings, ingredient information, care instructions, and safety information provided with a product or included in its listing.

Products should be used only for their intended purpose.

Candles and other products involving heat or flame should never be left unattended and should be kept away from children, pets, drafts, flammable materials, and other hazards.

Products intended for consumption, topical use, home fragrance, or other specific applications should be used according to the directions provided for that product.

You are responsible for determining whether a product is appropriate for your individual circumstances and for using it safely and as directed.

ALLERGIES + SENSITIVITIES

MAVEN + MOON products may contain or come into contact with botanicals, fragrances, essential oils, food ingredients, or other materials that may cause sensitivities or allergic reactions in some individuals.

Please review available ingredient information before purchasing or using a product if you have known allergies or sensitivities.

Individual reactions vary, and we cannot guarantee that a product will be appropriate for every person.

If you have questions about whether a product or ingredient is appropriate for you because of an allergy, medical condition, pregnancy, medication, or other health consideration, consult an appropriate healthcare professional before use.

NO MEDICAL OR THERAPEUTIC ADVICE

Information provided on this website, in product descriptions, through customer communications, or through interactive website features is provided for general informational purposes only.

MAVEN + MOON does not provide medical advice, diagnosis, treatment, or individualized healthcare recommendations.

References to botanicals, herbs, teas, fragrances, essential oils, ingredients, traditional uses, moods, atmosphere, or sensory experiences should not be interpreted as claims that a product can diagnose, treat, cure, prevent, or mitigate a disease or medical condition.

Nothing on this website is intended to replace advice from a qualified healthcare professional.

AI CHAT + AUTOMATED FEATURES

Our website may include AI-powered chat, automated product recommendations, quizzes, or similar interactive features.

These tools are intended to provide general shopping assistance and information based on available MAVEN + MOON content.

Automated responses may occasionally be incomplete, outdated, or incorrect and should not be relied upon for medical advice, product safety determinations, or confirmation of order-specific information.

Published product listings and policies should be considered authoritative when they conflict with an automated response.

For questions requiring confirmation, please contact MAVEN + MOON directly at info@mavenandmoonap.com.

REVIEWS + USER-SUBMITTED CONTENT

If you submit a product review, photograph, testimonial, comment, or other content through our website, you represent that you have the right to submit that content and that it does not violate another person's rights or applicable law.

You retain ownership of your original content.

By voluntarily submitting content for publication through MAVEN + MOON's website or review features, you grant MAVEN + MOON permission to display and use that content in connection with operating and promoting our business, subject to applicable law.

We reserve the right to decline, remove, or moderate content that is unlawful, abusive, fraudulent, misleading, unrelated, or otherwise inappropriate.

INTELLECTUAL PROPERTY

Unless otherwise indicated, the MAVEN + MOON name, branding, logos, product names, original written content, product descriptions, photographs, graphics, artwork, label designs, website design elements, and other original content appearing on this website are owned by or licensed to MAVEN + MOON Apothecary, LLC and are protected by applicable intellectual-property laws.

You may view and use our website for personal, non-commercial purposes.

You may not reproduce, copy, republish, distribute, modify, sell, commercially exploit, or use our original content without prior written permission, except where permitted by law.

This includes using MAVEN + MOON product photographs, written descriptions, original graphics, label artwork, or other proprietary content to market or sell unauthorized products.

WHOLESALE USE OF BRAND ASSETS

Authorized MAVEN + MOON stockists may use product photography, descriptions, and other materials that MAVEN + MOON specifically provides or approves for the purpose of marketing authentic MAVEN + MOON products they are authorized to sell.

Such permission does not transfer ownership of those materials and does not authorize their use for unrelated products, businesses, or purposes.

Wholesale transactions placed through Faire are also subject to applicable Faire terms and policies.

PROHIBITED USES

You may not use this website to engage in unlawful, fraudulent, abusive, or harmful activity; interfere with the website's operation or security; attempt unauthorized access to systems or information; transmit malicious software or code; collect information about other users without authorization; impersonate another person or business; or use MAVEN + MOON content in violation of our intellectual-property rights.

We reserve the right to restrict access to our website or services when reasonably necessary to protect our business, customers, systems, or rights.

THIRD-PARTY SERVICES + LINKS

Our website may use or contain links to third-party websites, platforms, payment processors, shipping providers, social-media services, wholesale marketplaces, and other services that we do not control.

Your use of third-party services may be governed by their own terms and privacy policies.

MAVEN + MOON is not responsible for the content, availability, privacy practices, or independent actions of third-party websites or services.

WEBSITE AVAILABILITY

We make reasonable efforts to maintain the availability and functionality of our website, but we cannot guarantee uninterrupted or error-free access.

Website functionality may occasionally be interrupted because of maintenance, technical issues, third-party services, updates, or circumstances outside our reasonable control.

We may modify, suspend, or discontinue website features when necessary.

DISCLAIMER OF WARRANTIES

To the extent permitted by applicable law, this website and its content are provided on an “as available” basis.

We make reasonable efforts to provide accurate information and quality products, but we do not warrant that the website will always operate without interruption or error or that every piece of website content will always be complete, current, or error-free.

Nothing in these Terms excludes warranties or rights that cannot legally be excluded under applicable law.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, MAVEN + MOON Apothecary, LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or products.

Nothing in these Terms is intended to exclude or limit liability that cannot legally be excluded or limited.

INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless MAVEN + MOON Apothecary, LLC from claims, losses, liabilities, or expenses arising from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.

PRIVACY

Your use of this website is also subject to our Privacy Policy, which explains how personal information may be collected, used, and disclosed.

GOVERNING LAW

These Terms & Conditions are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except where applicable law provides otherwise.

Any dispute relating to these Terms, the website, or a transaction with MAVEN + MOON will be handled in accordance with applicable law.

SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in effect to the fullest extent permitted by law.

NO WAIVER

If MAVEN + MOON does not immediately enforce a provision of these Terms, that does not waive our right to enforce it later.

CHANGES TO THESE TERMS

We may update these Terms & Conditions periodically to reflect changes to our website, products, business practices, or applicable requirements.

The updated Terms will be posted on this page with a revised “Last updated” date.

Your continued use of the website after updated Terms are posted constitutes acceptance of those Terms to the extent permitted by applicable law.

CONTACT US

Questions about these Terms & Conditions may be directed to:

MAVEN + MOON Apothecary, LLC
info@mavenandmoonap.com

Last updated: September 2, 2026

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