FREQUENTLY ASKED QUESTIONS​
Have a question about MAVEN + MOON products, orders, or wholesale? You'll find answers to some of our most common questions below. If you don't find what you need, contact us at info@mavenandmoonap.com.
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CANDLES​
What Kind of Wax Do You Use?
Our candles are made with thoughtfully selected wax blends chosen for their performance in each vessel and fragrance. Wax composition may vary by collection or candle, so please refer to the individual product listing for the most accurate specifications.
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Why Do You Use a Wax Blend?
Different waxes have different performance characteristics. We select our wax blends based on factors such as burn performance, fragrance throw, vessel size, and the overall finished candle rather than using a single formula simply for the sake of using one.
For the exact wax used in a particular candle, please check its product description.
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Do Your Candles Contain Essential Oils?
Some fragrances may incorporate essential oils alongside fragrance oils, depending on the individual scent formulation.
Because formulations vary, we don't describe every MAVEN + MOON candle as an “essential oil candle.” Please refer to the individual product listing for information specific to that fragrance.
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What Kind of Fragrance Do You Use?
We use premium fragrance oils and/or essential oils selected specifically for candle and home-fragrance applications.
Specific fragrance compositions vary by product. Ingredient, fragrance, and product information provided on an individual listing should always be considered the most accurate information for that item.
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Are Your Fragrances Phthalate-Free?
Where a product is identified as using phthalate-free fragrance, that information will be included in its product description or specifications.
Because formulas and suppliers can change over time, please refer to the current individual product listing for the most accurate information rather than assuming every product has identical specifications.
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What Are Your Wicks Made Of?
Our current candles use cotton wicks selected according to the candle's vessel, wax, and fragrance formulation.
Specific wick construction may vary by product or collection.
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CANDLE CARE​
How Should I Burn My Candle?
For the best burn, trim the wick to approximately ¼ inch before each use. On the first burn, allow the melted wax to reach close to the edges of the vessel when possible.
Keep candles away from drafts, children, pets, flammable materials, and anything that could disturb the flame.
Never leave a burning candle unattended.
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How Long Should I Burn My Candle?
Avoid burning a candle for more than approximately 4 hours at a time.
Allow the candle and vessel to cool completely before handling, trimming the wick, or relighting.
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Why Does My Candle Look Different From Another One?
Our candles are made in small batches, so minor variations in wax appearance, surface texture, color, or finish can occur.
Temperature changes can also affect the appearance of natural wax blends. These cosmetic variations do not necessarily indicate a problem with the candle.
If you're concerned about something you've received, contact us with your order number and a photo and we'll be happy to take a look.
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PRODUCTS + INGREDIENTS​
Are MAVEN + MOON Products Handmade?
Many MAVEN + MOON products are handcrafted or hand-blended in small batches. The exact production method varies by product, so individual listings provide the most accurate information for each item.
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Where Are Your Products Made?
MAVEN + MOON is based in Dallas, Texas, where our handcrafted products are made in small batches.
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Where Can I Find Ingredients?
When applicable, ingredients are provided on the individual product listing and/or product packaging.
Because ingredients differ between products and formulas may change, please refer to the specific product rather than relying on a general ingredient list.
If you have a question about an ingredient that isn't answered on the listing, contact us before purchasing.
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Are Your Products Safe for People With Allergies or Sensitivities?
Ingredient sensitivities and allergies vary from person to person. Please review the ingredients and product information provided for the individual item before use.
If you have a known allergy, sensitivity, medical condition, or concern about whether an ingredient is appropriate for you, consult an appropriate healthcare professional.
We cannot provide individualized medical advice or guarantee that a product will be suitable for every person.
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Are Your Products Safe Around Pets?
Different animals can have different sensitivities to fragrances, essential oils, botanicals, smoke, and other ingredients.
We cannot determine whether a particular product is appropriate for an individual pet. Keep products out of pets' reach and consult your veterinarian if you have questions about your animal's specific needs.
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ORDERS + SHIPPING​
Where Do You Ship?
MAVEN + MOON currently ships retail orders within the United States only.
International shipping is not currently available.
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How Much Does Shipping Cost?
Shipping charges are calculated at checkout based on your order and delivery destination.
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How Long Will My Order Take to Ship?
MAVEN + MOON is a small, independently run business, and many of our products are handcrafted or prepared in small batches. Because I keep intentionally limited inventory rather than warehouse quantities, some orders may require a little time to make, prepare, and pack before they're ready to ship.
I appreciate your patience while your order is being prepared with care. Current processing and shipping information shown at checkout or on the applicable product page will provide the best estimate for your order.
If you have a question about an existing order, please contact info@mavenandmoonap.com and include your order number.
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Can I Change or Cancel My Order?
If you need to request a cancellation or change, contact us as soon as possible.
We'll make every reasonable effort to accommodate your request, but changes and cancellations are not guaranteed once an order has entered processing. Orders that have already shipped cannot be canceled.
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What Is Your Return Policy?
We accept eligible returns when you contact us within 5 business days of delivery. Items must meet the eligibility requirements outlined in our Shipping, Returns + Order Issues Policy.
Please contact us before sending anything back. Unauthorized returns may not be accepted.
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What If My Order Arrives Damaged or Incorrect?
Contact us at info@mavenandmoonap.com as soon as possible and include your order number and clear photos of the affected item and packaging.
Please keep the product and packaging until we've reviewed the issue.
We'll review what happened and determine the appropriate resolution according to our Shipping, Returns + Order Issues Policy.
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What If My Package Is Lost or Says It Was Delivered?
Please see our Shipping, Returns + Order Issues Policy for information about delayed, lost, missing, or carrier-marked-delivered packages.
If you need assistance with an existing shipment, contact us with your order number.
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SEASONAL SHIPPING​
How Do You Ship Candles During Hot Weather?
Warm weather can affect wax during transit. During periods of high temperatures, we may use protective packaging or adjust shipping practices as appropriate to help protect temperature-sensitive products.
Once your package is on the way, we recommend following its tracking and bringing it indoors as soon as possible after delivery.
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What If My Candle Arrives Softened or Melted?
If your candle arrives with significant heat-related damage, contact us promptly at info@mavenandmoonap.com with your order number and clear photos of the candle and packaging.
Please don't discard the candle or packaging until we've reviewed the issue.
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WHOLESALE​
Do You Offer Wholesale?
Yes. MAVEN + MOON welcomes wholesale orders from qualified retailers through our Faire wholesale shop.
MAVEN + MOON Wholesale via Faire
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What Is Your Wholesale Minimum?
Current wholesale minimums, pricing, case quantities, and other ordering terms are shown in our Faire wholesale shop.
Because wholesale terms can change, the information shown on Faire should be considered current.
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How Do I Place a Wholesale Order?
Retailers can view our current wholesale collection and place orders through our Faire wholesale shop.
For questions that aren't answered there, contact us at info@mavenandmoonap.com.
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Do You Ship Wholesale Orders Internationally?
Wholesale availability and eligible shipping destinations are determined by the options currently available through our Faire wholesale shop.
Please refer to Faire for current availability for your location.