Last updated: September 2, 2026

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PRIVACY POLICY​

MAVEN + MOON Apothecary respects your privacy. This Privacy Policy explains what information we may collect when you visit our website, place an order, contact us, subscribe to our communications, or otherwise interact with us, and how that information may be used and protected.

By using this website, you acknowledge the practices described in this Privacy Policy.

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INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect information you provide directly to us, including:

• your name;

• email address;

• billing and shipping address;

• telephone number, when provided;

• order and purchase information;

• messages, inquiries, reviews, or other information you submit to us;

• information submitted through forms, quizzes, chat features, or similar interactive tools; and

• email marketing preferences.

When you visit our website, certain technical information may also be collected automatically, such as your IP address, browser type, device information, pages viewed, referring website, approximate location, and information about how you interact with our site.

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PAYMENT INFORMATION

Payments made through our website are processed by third-party payment providers.

MAVEN + MOON does not directly store complete credit or debit card numbers entered during checkout. Payment information is handled by the applicable payment processor according to its own security and privacy practices.

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HOW WE USE YOUR INFORMATION

We may use the information we collect to:

• process, fulfill, and deliver orders;

• provide customer service and respond to questions;

• communicate with you regarding purchases, shipping, returns, or other transactions;

• operate and improve our website and online store;

• provide product recommendations and other interactive website features;

• maintain the security and functionality of our website;

• understand how visitors use our website;

• maintain business and transaction records;

• prevent fraud or misuse;

• comply with applicable legal, tax, accounting, and regulatory requirements; and

• send marketing communications when you have subscribed or otherwise permitted us to do so.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.

Transactional communications concerning an order or customer-service request are separate from marketing communications.

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WIX + WEBSITE HOSTING

Our website is hosted through Wix.

Wix provides the online platform that allows us to operate our website and ecommerce store. Information submitted through the website may therefore be processed or stored through Wix and the services Wix uses to provide its platform.

Wix's handling of information is governed by its own privacy and data-protection practices.

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THIRD-PARTY SERVICE PROVIDERS

We use third-party companies and services when necessary to operate our business. These may include services that provide:

• website hosting and ecommerce functionality;

• payment processing;

• shipping and order fulfillment;

• email communications and marketing;

• website analytics;

• advertising and marketing measurement; and

• other services necessary to operate and improve our website and business.

These providers may receive information necessary to perform their services.

We do not sell your personal information for money.

Some privacy laws define terms such as “sale,” “sharing,” or targeted advertising more broadly than an ordinary sale of customer information. Where applicable, you may have additional rights concerning these activities.

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COOKIES + TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies.

Cookies are small files stored on your browser or device that help websites function, remember preferences, understand visitor activity, and support features such as analytics and marketing.

Our website may use the following categories of cookies:

Essential cookies are necessary for basic website functions such as security, shopping-cart functionality, checkout, and remembering certain website settings.

Functional cookies support additional website functionality and visitor preferences.

Analytics cookies help us understand how visitors use our website so we can evaluate and improve its performance.

Marketing cookies may be used to measure advertising effectiveness and provide more relevant marketing where applicable.

Some cookies may be placed by Wix or by third-party services integrated with our website.

Where required, non-essential cookies will be used according to the choices you make through our cookie consent tools.

You can review or change your cookie preferences using the cookie settings available on our website. You may also control cookies through your browser settings, although disabling certain cookies may affect website functionality.

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EMAIL MARKETING

If you subscribe to our email list, we may use the information you provide to send product news, seasonal releases, promotions, and other MAVEN + MOON communications.

You can unsubscribe at any time by clicking the unsubscribe link in an email.

Unsubscribing from marketing does not prevent us from sending communications necessary to complete an order, respond to an inquiry, or provide requested customer service.

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AI CHAT + INTERACTIVE FEATURES

Our website may offer AI-powered chat, product recommendations, quizzes, or similar interactive features.

Information you enter into these features may be processed to provide responses, recommendations, customer assistance, and related website functionality.

Please do not submit sensitive personal information, financial account information, passwords, or other confidential information through website chat.

AI-generated responses may occasionally contain errors. For questions involving an order, payment, return, or other matter requiring confirmation, please contact us directly.

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HOW WE SHARE INFORMATION

We may disclose personal information when reasonably necessary:

• to service providers that help us operate our website and business;

• to process payments and fulfill or ship orders;

• to provide services or features requested by you;

• to protect MAVEN + MOON, our customers, or others from fraud, misuse, or security threats;

• to comply with applicable laws, regulations, court orders, or lawful government requests; or

• in connection with a legitimate business transaction involving the ownership or operation of MAVEN + MOON.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us except as permitted or required by law.

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DATA RETENTION

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, operate our business, maintain appropriate transaction and business records, resolve disputes, and satisfy applicable legal, tax, accounting, and regulatory obligations.

Different types of information may be retained for different periods.

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DATA SECURITY

We take reasonable administrative and technical measures to protect personal information under our control.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted through the internet or stored electronically.

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YOUR PRIVACY CHOICES

Depending on where you live, applicable privacy laws may provide rights concerning your personal information.

These may include the right to request:

• access to certain personal information we maintain about you;

• correction of inaccurate personal information;

• deletion of certain personal information;

• information about how your personal information is used or disclosed; or

• withdrawal of certain permissions or consent.

You may also opt out of marketing emails at any time.

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

Some information may need to be retained when required by law or for legitimate business purposes, such as maintaining transaction, tax, fraud-prevention, or accounting records.

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CHILDREN'S PRIVACY

Our website is intended for a general audience and is not directed to children under 13.

We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete it.

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LINKS TO OTHER WEBSITES

Our website may contain links to websites or services operated by third parties.

MAVEN + MOON does not control the privacy or data practices of third-party websites. We encourage you to review their privacy policies before providing personal information to them.

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CHANGES TO THIS POLICY

We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, or legal requirements.

When we make changes, we will post the revised policy on this page and update the “Last updated” date above.

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CONTACT US

Questions about this Privacy Policy or requests concerning your personal information may be directed to:

MAVEN + MOON Apothecary info@mavenandmoonap.com.