RETURNS, ORDERS + SHIPPING ISSUES

At MAVEN + MOON, each order is prepared and packed with care. If something isn't right with your order, please contact us at info@mavenandmoonap.com and include your order number and any relevant details or photos. We'll review the issue and help determine the appropriate next step.

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SHIPPING

International shipping is not available at this time.

Shipping costs are calculated at checkout based on the order and delivery destination. Once an order has shipped, tracking information will be sent to the email address provided at checkout.

Please review your shipping address carefully before placing your order. If you notice an error before your order has shipped, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or been shipped.

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RETURNS

We accept eligible returns when you contact us within 5 business days of delivery.

To be eligible for a return, the item must be unused, unopened where applicable, and in its original condition. Please contact info@mavenandmoonap.com with your order number before returning an item.

Do not send a return without contacting us first. Return instructions and the appropriate return address will be provided once the return has been authorized.

Unless the return is the result of an error by MAVEN + MOON, the customer is responsible for return shipping costs. Original shipping charges are non-refundable.

Items returned without prior authorization may not be accepted.

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NON-RETURNABLE ITEMS

For health, hygiene, safety, and product-integrity reasons, certain products may not be eligible for return once opened or used. This includes products such as bath and body goods, teas and other consumable products, and home-fragrance products that have been opened or used.

Custom or special-order items are final sale unless they arrive damaged or incorrect.

If you're unsure whether an item is eligible for return, contact us before sending it back.

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REFUNDS

Once an authorized return is received and inspected, we'll notify you of its status.

If approved, the refund will be issued to the original method of payment. Please allow additional time for your bank or card issuer to process and post the refund after it has been issued.

Original shipping charges are non-refundable.

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EXCHANGES

If you'd like to exchange an eligible item, contact us within 5 business days of delivery.

Approved exchanges are subject to product availability. The customer is responsible for return shipping and any shipping charges associated with the replacement item unless the exchange is necessary because of an error by MAVEN + MOON.

We'll provide instructions before anything is returned.

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DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible at info@mavenandmoonap.com.

Include your order number and clear photographs of:

• the affected item;

• the product packaging; and

• the shipping package, if it shows signs of damage.

Please retain the item and packaging until we've reviewed your claim.

Once we've reviewed the issue, we'll work with you on an appropriate resolution. Depending on the circumstances and product availability, this may include a replacement, refund, or other resolution.

Do not discard a damaged item or its packaging until we've responded to your claim.

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LOST OR MISSING PACKAGES

If tracking shows that your package is still in transit but appears delayed, please allow time for the carrier to complete delivery. Carrier delays can occasionally occur after an order leaves our hands.

If tracking has stopped updating for an extended period or the package appears to be lost in transit, contact us at info@mavenandmoonap.com with your order number so we can review the shipment and determine the appropriate next step.

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PACKAGES MARKED DELIVERED

If tracking shows that your package was delivered but you cannot locate it, first check around the delivery location, with other members of your household, neighbors when appropriate, and any building office or package area.

If the package still cannot be located, contact the shipping carrier regarding the delivery.

You may also contact us with your order number and we'll provide any shipment information available to us. A carrier's delivery scan does not automatically qualify an order for a refund or replacement.

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INCORRECT OR INCOMPLETE SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to MAVEN + MOON because the address provided was incorrect, incomplete, or undeliverable, we will contact you once the package is returned.

Additional shipping charges may be required to resend the order to a corrected address. Original shipping charges are non-refundable.

Orders that have already shipped generally cannot be redirected or canceled.

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CANCELLATIONS + ORDER CHANGES

If you need to request a cancellation or change, contact us as soon as possible at info@mavenandmoonap.com.

We'll make every reasonable effort to accommodate the request, but cancellations and changes are not guaranteed once an order has entered processing. Orders that have already shipped cannot be canceled.

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WHOLESALE + SPECIAL ORDERS

Retail return and exchange policies do not apply to wholesale or special-order purchases.

Wholesale orders placed through Faire are subject to the applicable terms and policies of the Faire platform.

Custom and special-order items are final sale unless the order arrives damaged, defective, or incorrect. Please contact us promptly if there is an issue with a special order.

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QUESTIONS OR ORDER SUPPORT

If you have a question about an order or aren't sure which part of this policy applies, please contact:

MAVEN + MOON Apothecary info@mavenandmoonap.com

Please include your order number whenever possible so we can assist you more efficiently.